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Frequently Asked Questions

Track Orders

Manage Account

Rewards Program

What is the return policy?

Product Questions

Take our skin care regimen builder here to receive product recommendations or reach out to our customer service team at ask@tryrecoverx.com

RecoverX is backed by over 15 years of research by skincare experts. Find the results of our consumer studies here.

Ingredients for each product can be found on their product page or by reaching out to our customer service team at ask@tryrecoverx.com with specific concerns.

The rate of usage will vary on how often and how much each individual uses the product. But each bottle should last between 4-6 weeks.

Accounts And Billing

RecoverX is covered by a 90 Day money-back guarantee. We encourage you to use your entire bottle of RecoverX and If you are still not satisfied with your order, just send it back to us within 90 days for a refund. Please send your tracking information via email so we can look out for your return. For more information please visit our website’s refund policy: https://www.tryrecoverx.com/policies/refund-policy

Subscriptions can be cancelled at any time by logging into your account with the email address used to purchase the product or by contacting our customer service team at ask@tryrecoverx.com

In order to cancel an order, either contact our customer service team at ask@tryrecoverx.com or by logging into the account attached to your email address and cancel the order. You will receive a confirmation email. Because orders ship out daily, order cancellations must happen on the same day the order is placed (except for weekends).

If you would like to return the product, just send it back within 90 days to the following address:

RecoverX

208 Passaic Ave

(Docks 1-5)

Fairfield, NJ 07004

Please send us an email with the header "Product Return" and include tracking information when available so we can look out for your return.

Orders should be processed in 1-2 business days.

Rewards

The RecoverX Rewards Program allows you to earn points that can be redeemed for products and other purchases. It also gives you early access to new products.

The rewards program is completely free. An account is automatically created when you make a purchase or you can go to tryrecoverx.com/pages/rewards

Points can be redeemed for future purchases.

Points can be earned by making purchases, or by engaging with the brand in a number of ways. Learn more here: tryrecoverx.com/pages/rewards

Get in touch today

Still need assistance? Reach out to our customer support team and we will get back to you as soon as we can!

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